Terms and Conditions

Terms and Conditions

Terms & Conditions



Please check your order carefully before submitting, as we are unable to apply any discount codes or add/remove products from your order after it has been submitted. You must create an account, or log in to your existing account, to place an order at

It is the responsibility of the customer to ensure all information (address, name, etc) given at point of ordering is correct as no changes can be made once the order has been placed.

An acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

The contract is subject to your right of cancellation (see below Description and Price of Goods).

10% Newsletter Welcome Discount: Enter your discount code box within your basket to receive 10% off your basket (excluding delivery). Valid on first orders only and can only be used once per customer. Must be logged in when placing order. Cannot be used in conjunction with any other offers, including sale or special price items. Code excludes stationery sets, gift vouchers and gift boxes. 


15% Student/Teacher/Graduate Discount: Claim your discount with our partner StudentBeans here. Only available to individuals in the UK. Excludes sale, stationery sets, gift boxes and gift vouchers. Products subject to availability. The discount cannot be used in conjunction with any other offer. Not valid to trade customers.


20% Blue Light Discount: Only available to those with a NHS Blue Light card/account. Excludes sale items, gift vouchers, gift boxes and product sets. Not valid on trade orders. 


20% OFF Order Flyer: This offer is valid until 23:59 BST 31/01/2024. Excludes sale items, gift vouchers, gift boxes and product sets. Not valid on trade orders. 


Valentine's Day Sale: Code valid until 23:59 BST 14/02/2024. Only valid on items in our Valentine's Day Sale category. Not valid on trade orders.



Gift vouchers are valid within 365 days from the date they are sent to the recipient. You cannot use a gift voucher to buy a gift voucher. Gift vouchers can be used multiple times until the full amount is spent. Coupon codes cannot be used on gift vouchers. Gift vouchers cannot be exchanged for cash. Gift vouchers can only be used at Gift vouchers are not physical vouchers and will only be sent via email.



The description and price of the products you order will be as shown on the Busy B website at the time you place your order.

The products are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, Busy B will inform you as soon as possible and refund or credit you for any sum that has been paid by you or debited from your credit card for the goods.


Products marked as available for pre-order can be ordered in advance from our website and will be dispatched once stock is available. Payment will be taken at the time the order is placed.

Orders that include pre-order product(s) only will be dispatched when all pre-order stock is available.

Orders that include pre-order product(s) and available product(s) will be separated into two order numbers. Available product(s) will be dispatched ASAP and pre-order product(s) will be dispatched separately once stock is available. Delivery information will be sent for both order numbers.

Orders that include pre-order products(s) will only be charged once for delivery, including for orders that are dispatched separately.

Pre-order is only available on the Busy B consumer website.



Amid these challenging times, we're asking if you would like to return any online orders over the next while, please contact us first via email at so we can advise you on how best to return goods to us.

If you have received your product and have simply changed your mind then Busy B will happily issue a refund for goods returned. In this instance, the customer is liable for the postage costs for returning the item. We do not offer exchanges. The refund will only be sent once the goods are received by Busy B. If your product is damaged then we can offer a replacement product, or a full refund. In this instance, Busy B will refund the postage for the return (we will only refund up to second class recorded and we do recommend you send recorded to ensure we receive the goods). Busy B will only issue a refund once we have received the faulty goods. Please allow up to 7 working days for the refund to be processed, from the date received at Busy B.


Payment for the goods and delivery charges can be made online with a credit/debit card, via PayPal, Apple Pay, Google Pay or with a Busy B gift voucher.

Online payments will now be even more secure thanks to the new PSD2 European standard, which introduces new authentication rules. Your shopping experience will still be quick and secure, you will simply need to confirm your identity each time you make a payment online such as by entering a temporary code or by using your digital fingerprint on your banking app. Please note that every banking establishment will apply new and different authentication methods. 

Retail Prices are shown inclusive of VAT.

Payment shall be made by you without a deduction whether by way of set-off, counterclaim, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.


Please visit our Privacy Policy page for more information. Click here to view




We're offering £120 NET carriage paid on orders delivered. This offer is available on all UK mainland orders. Countries outside mainland UK can enjoy £120 NET minimum order while usual delivery charges will still apply. This offer can be redeemed via email or over the phone.


• All products are sold solely subject to the following terms and conditions. Standard terms and conditions are expressly excluded.
• All prices are trade and subject to change without notice.
• Customers intending to trade via third party websites must get authority from Busy B. Failure to do this could result in termination of contract. Busy B reserve the right to refuse customers selling on third party websites
• Busy B do not operate a sale or return policy.
• No orders will be considered cancelled unless confirmed notification is received by Busy B before products are sent. In the event of cancellation by the customer, Busy B may charge the customer costs incurred.
• Busy B reserves the right to alter or improve packaging, quantity and content of products.
• Busy B reserves the right to alter or improve outer or carton packaging and change the quantities packed within.
• Risk in products passes to the customer on delivery.
• Busy B may cancel any order by notice to the customer. Busy B will aim to meet agreed delivery dates. Busy B will only arrange timed deliveries after prior agreement with the customer and all additional costs incurred will be met by the customer.


• Payment is required Pro-forma for the first order or until satisfactory credit references have been completed.
• Once an account application has been approved, payment terms are strictly 30 days from date of invoice, unless other terms are agreed in writing.
• All prices quoted are exclusive of VAT which will be charged at the applicable rate.
• £120 carriage paid offer is valid on all full-priced products. Minimum order is £120 net of VAT. Valid online only. Not valid in conjunction with any other offer


• Payment is required Pro-forma for the first order or until satisfactory credit references have been completed.
• Once an account application has been approved, payment terms are strictly 30 days from the date of invoice unless other terms are agreed in writing.
• All prices quoted are exclusive of VAT which will be charged at the Irish VAT rate. Our VAT number is IE3749241FH.
• Minimum order value is £250 net of VAT.
• Carriage will be charged at £40 for orders between £250-£450.
• The £120 carriage paid offer is not valid on orders outside of the UK mainland.
• All orders will be Delivered Duty Paid (DDP) so all duties are paid prior to final delivery.




• All orders must be paid for Pro-forma.
• European invoices will be zero rated for VAT only where a VAT registration number has been provided.
• All countries (other than mainland UK) will be charged carriage - priced on a volume/country basis.
• Minimum order value is £200 net of VAT. The £120 carriage paid offer is not valid on orders outside of the UK.


• Any claims for damage or shortage, or any queries against an invoice must be made with K TWO Products in writing within 5 working days of receipt of merchandise to 11 Gayfield Street, Edinburgh, EH1 3NR. No claim can be considered if made after 5 working days, when payment will be required in full.


• Cheques should be made payable to Busy B.
• Busy B reserve the right to use an outside agency to assist in collection of non payment of invoices, or a solicitor on a full indemnity basis.
• Title to products does not pass until paid for in full.


• The cost of supplying and labelling products is £0.20 per unit.
• Busy B cannot change minimum order quantities or inner package/carton quantities.


• Busy B’s liability is limited to the sums paid for the order to which the claim relates. Busy B accepts no liability for indirect, consequential or special losses or punitive damages or for economic losses of any kind, even where it has been advised of the possibility of such losses. Busy B does not limit or exclude its liability as strictly prescribed by law for death or personal injury caused by its negligence, or for any other matter for which its liability cannot be limited or excluded by law, as the case may be.

Code ORDER1 is valid on your 1st online order placed at Valid for orders over £150 (net). Code must be applied at checkout.