We operate Monday to Friday, so no orders are dispatched over the weekend. Orders placed after 10am will be dispatched the next working day. Some orders may be packed by our warehouse over the weekend, but these will not be collected by Royal Mail until the next working day.

Please note that the estimated delivery time is based on the time after orders have been dispatched. 

This depends on the delivery method you select. Estimated delivery times are as follows:

UK - Untracked Delivery - approx. 5-7 working days (not trackable)

UK - 48 Hour Tracked Delivery - approx. 3-5 working days (trackable via RM)

UK Mainland - 24 Hour Tracked Delivery - approx. 2-3 working days (trackable via RM)

We ask that you allow up to 10 working days to receive your order to allow for any delays or issues on the couriers end. If it still hasn't arrived, please contact us at info@busyb.co.uk and we can organise either a replacement or a refund.

The completed status on your online order means that your order has been dispatched from our distribution centre. UK mainland orders are sent via Royal Mail or UPS, depending on the method you selected at the checkout. If you have selected the untracked method, we will not be able to provide any tracking information.

Busy B will be happy to refund monies for any goods which are unsuitable but cannot refund the cost of the postage. You must inform us in writing within 14 days of receiving the unsuitable goods if your intention is to return it/them. Please send unsuitable goods to 11 Gayfield Street, Edinburgh, EH1 3NR. Any unsuitable goods must be returned in their original packaging with the order receipt inside and in their original condition. Please note in this instance, the customer is liable for the postage costs for returning the item. All monies will be refunded within 14 days of receipt.

You can access a printable returns label HERE

We don't offer exchanges, so we’d ask that you return the unsuitable item (see above) and reorder the correct item from our website.

If you ordered on the Busy B website, we’ll be more than happy to send you a replacement, with no need to return the item to us. To ensure that we can organise this as soon as possible, we ask you to contact us at info@busyb.co.uk so we can send you a damaged goods disclaimer form and email it back to us, so we can log your complaint.

If you would like to return your item, please then send back your goods to Busy B Returns, 11 Gayfield Street, Edinburgh, EH1 3NR and we’ll also refund your postage (up to and including a 2nd class recorded service).

Just pop a short note in saying why you are returning it and make sure your name and order number are also on the note. Alternatively, please send a photo of the damaged item along with your order number to info@busyb.co.uk

If you purchased it from another retailer, your buying contract is with them, so we’d recommend getting in touch with the retailer in the first instance.

Busy B will only issue a refund once we’ve received the faulty goods. Please allow up to 7 working days, from the date received at Busy B, for the refund to be processed.

It is the responsibility of the customer to ensure all information (address, name, etc) given at point of ordering is correct. Unfortunately no changes can be made once the order has been placed.

Yes! We know it is confusing but before we became Busy B, the business was registered as K Two Products Ltd, so this may appear as the transaction on your Paypal account.

Yes! We now offer discount to those working for the NHS through Blue Light Card.

We are currently not shipping out with the UK and Channel Islands. We hope to resume shipping overseas soon. Please keep an eye out on our website and emails for updates.

How do I order personalised products? 

Just pop along to our personalisation section on our website (link), choose the item cover and layout type and click on ‘personalise’ to add text to the front cover. Some of our products also offer a personalised liner too – you can select this for a small additional cost on applicable products during your selection process. Make sure you’re entirely happy with the text entered and positioning before saving your design and adding to basket, as we’re sadly unable to cancel or amend personalized orders once placed.  

What can I personalise? 

All of the products in our personalisation  rage feature personalisable covers, and some of our products also offer a personalised liner too – you can select this for a small additional cost on applicable products during your selection process. 

Is there a character limit?  

For covers: 

You can enter up to 3 lines of text. 

Each line has a max. character limit of 13, including any spaces. 

For liners: 

You can enter up to 10 lines of text. 

Each line has a max. character limit of 30, including any spaces. 

How long does it take? 

We know you’ll be excited to receive your personalised stationery! Since personalised items come from a different warehouse and are custom made to order, please allow 3-4 working days on top of your chosen delivery (24/48 hour).  

If you have not received your order withing 7 working days, please contact our friendly Customer Service team at info@busyb.co.uk  

How much does it cost? 

The price you see on our website for our personalised range includes the cost of customizing the cover of your chosen product. For a small additional fee, you can also choose to add a personalized liner to applicable items too, as part of your selection process. 

Can I change colours/fonts?  

As this is a new range for us here at Busy B, we currently only offer one option of colour and font for each item in the range. However, we will review this regularly based on customer feedback.  

Can I cancel my order? 

We’re so sorry - due to the speed at which our automated processes send personalised orders to our third party supplier for production, we can't make any changes or cancel orders once placed, so please be sure before you hit that confirmation button. 

I’ve made a mistake – what can I do?  

We’re so sorry - due to the speed at which our automated processes send personalised orders to our third party supplier for production, we can't make any changes or cancel orders once placed, so please be sure before you hit that confirmation button. 

 
What if I’m not happy with the print/quality? 

We’re really sorry to learn of this – please get in touch with our friendly Customer Service team at info@busyb.co.uk with your order number, a description of the issue, and a clear photo of the item and we’ll help further. 

You’ve sent me the wrong personalised item. 

We’re really sorry to learn of this – please get in touch with our friendly Customer Service team at info@busyb.co.uk and we’ll help resolve this for you. 

I’m having issues with the personalisation section 

We’re really sorry about this! Quite often this can be due to old data being saved in your browser, so clearing your cache and cookies usually helps. Check out this link for more details on how to do this for your specific device type and browser:  

How to Clear Your Browser Cache & Cookies: On Any Browser (wikihow.com) 

If you’re still having issues, get in touch with our friendly Customer Service team at info@busyb.co.uk and we’ll try our best to resolve this! 

Yes! We now offer a 15% discount to students, teachers and graduates. Visit our student discount page to find out more. 

Please note that terms and conditions apply.

An account must be created prior to placing an order, any order processed before an account was created will not show up.

Don’t worry! If you created an account after placing the order and received a confirmation email, then rest assured – your new stationery is on the way. You will then receive a dispatch email containing your shipping information

Our discount codes are only valid on full-priced items. The use of discount codes is excluded on sale, trade orders, stationery sets and gift boxes.

Only got full-priced items in your basket and it still isn’t working? Get in touch with us at hello@busyb.co.uk and we’ll look into this further for you. Please include the discount you’re trying to use and which item/s you have in your basket as this will help us get it sorted as soon as we can!

Unfortunately, we can’t make any changes once the order has been placed! Please make sure you enter the correct information at checkout to avoid your items getting lost.

Sometimes our emails can end up in your junk or spam folder. Please check here and get in touch with us at hello@busyb.co.uk should you still not find the email.