If you ordered on the Busy B website, we’ll be more than happy to send you a replacement, with no need to return the item to us. To ensure that we can organise this as soon as possible, we ask you to contact us at firstname.lastname@example.org so we can send you a damaged goods disclaimer form and email it back to us, so we can log your complaint.
If you would like to return your item, please then send back your goods to Busy B Returns, 11 Gayfield Street, Edinburgh, EH1 3NR and we’ll also refund your postage (up to and including a 2nd class recorded service).
Just pop a short note in saying why you are returning it and make sure your name and order number are also on the note. Alternatively, please send a photo of the damaged item along with your order number to email@example.com
If you purchased it from another retailer, your buying contract is with them, so we’d recommend getting in touch with the retailer in the first instance.
Busy B will only issue a refund once we’ve received the faulty goods. Please allow up to 7 working days, from the date received at Busy B, for the refund to be processed.