At present our website is operational, but with slight delays to dispatch. This means it might take our warehouse teams a few extra days to dispatch your order. Once orders are picked up by Royal Mail, they will be delivered within the usual Royal Mail timescales for 2nd Class post. Our customer service team are working from home and ready to give you the best assistance and our warehouse will continue to fulfil all orders. To contact us please leave a phone message on 0131 556 4394 or email us at info@busyb.co.uk and we will get back to you.

We’d like to highlight that we cannot change a delivery address once an online order has been placed. This means if you place an order for delivery to a workplace that is now closed to allow working from home, we unfortunately cannot amend this address.

We really appreciate your support in this fast moving situation, we will monitor it closely and we will keep you posted. We hope that you and your loved ones remain safe and healthy.

Stay safe - see you online!

Kerri B & the Busy B team x

The completed status on your online order means that your order has been dispatched from our distribution centre. All our orders are sent via Royal Mail 1st or 2nd class depending on the method selected at checkout and this is not a tracked service.

At present we are unable to offer premium delivery but will advise when we are able to do so.

We deliver worldwide. Postage prices vary - please check your basket before placing your order. Please note this service is currently untracked.

Please check that you are logged in as a new customer (your first Busy B order) and that you’re not trying to purchase any items that are included in a bundle offer. Our gift sets are already discounted, and are excluded from the BB15 promotion. Any further issues, please use the contact form below. Sale items are excluded from the BB15 promotion. Make sure the code is input in the discount code box on the Basket page.

Our product specifications can be found under the product details on our website. If you can't find what you're looking for, please use the contact form below.

If you’ve received your product and have simply changed your mind, then we’ll happily issue a refund for goods returned. Please return the unsuitable item to Busy B, 11 Gayfield Street, Edinburgh, EH1 3NR. Just pop a short note saying why you are returning it and make sure your name and order number is also on the note. The product should also be in the original packaging. Please note in this instance, the customer is liable for the postage costs for returning the item. Once we receive the item at our office, we’ll process the refund within 14 days.

We don't offer exchanges, so we’d ask that you return the unsuitable item (see above) and reorder the correct item from our website.

If you ordered on the Busy B website, we’ll be more than happy to send you a replacement. To ensure that we can organise this as soon as possible, we ask you to contact us so we can send you a damaged goods disclaimer form and email it back to us, so we can log your complaint.

Please then send back your goods to Busy B Returns, 11 Gayfield Street, Edinburgh, EH1 3NR and we’ll also refund your postage (up to and including a 2nd class recorded service).

Just pop a short note in saying why you are returning it and make sure your name and order number are also on the note. Alternatively, please send a photo of the damaged item along with your order number to info@busyb.co.uk

If you purchased it from another retailer, your buying contract is with them, so we’d recommend getting in touch with the retailer in the first instance.

Busy B will only issue a refund once we’ve received the faulty goods. Please allow up to 7 working days, from the date received at Busy B, for the refund to be processed.

Our free gift with every order promotion is currently paused - this will be making a return later in the year!