We want to reassure everyone that we’re keeping a close eye on the requirements to best protect the business, our team and our customers as the COVID-19 updates unfold.

At present our website is operational, but with possible delays to delivery. UK mainland orders sent with our tracked service usually take 2-3 working days to arrive, but in some cases it may take up to 10 working days for your order to arrive. Please refer to Royal Mail's website here for updates in your local area which could affect delivery times.

Our customer service team are working from home and ready to give you the best assistance and our warehouse will continue to fulfil all orders. To contact us please email us at info@busyb.co.uk and we will get back to you as soon as we can.

We’d like to highlight that we cannot change a delivery address once an online order has been placed. This means if you place an order for delivery to a workplace that is now closed to allow working from home, we unfortunately cannot amend this address.

We really appreciate your support in this fast-moving situation, we will monitor it closely and we will keep you posted. We hope that you and your loved ones remain safe and healthy.

Stay safe - see you online!

Kerri B & the Busy B team x

The completed status on your online order means that your order has been dispatched from our distribution centre. UK mainland orders are either sent via Royal Mail 2nd class untracked or Royal Mail tracked, depending on the method you selected at the checkout. If you have selected the untracked method, we will not be able to provide any tracking information.

It is the responsibility of the customer to ensure all information (address, name, etc) given at point of ordering is correct. Unfortunately no changes can be made once the order has been placed.

At present we are unable to offer premium delivery but will advise when we are able to do so.

We are currently not shipping out with the UK and Channel Islands. We hope to resume shipping overseas soon. Please keep an eye out on our website and emails for updates.

Please check that you are logged in as a new customer (your first Busy B order) and that you’re not trying to purchase any items that are included in a bundle offer. Our gift sets are already discounted, and are excluded from the BB15 promotion. Any further issues, please use the contact form below. Sale items are excluded from the BB15 promotion. Make sure the code is input in the discount code box on the Basket page.

Our product specifications can be found under the product details on our website. If you can't find what you're looking for, please use the contact form below.

If you’ve received your product and have simply changed your mind, then we’ll happily issue a refund for goods returned. Please return the unsuitable item to Busy B, 11 Gayfield Street, Edinburgh, EH1 3NR. Just pop a short note saying why you are returning it and make sure your name and order number is also on the note. The product should also be in the original packaging. Please note in this instance, the customer is liable for the postage costs for returning the item. Once we receive the item at our office, we’ll process the refund within 14 days.

We don't offer exchanges, so we’d ask that you return the unsuitable item (see above) and reorder the correct item from our website.

If you ordered on the Busy B website, we’ll be more than happy to send you a replacement. To ensure that we can organise this as soon as possible, we ask you to contact us so we can send you a damaged goods disclaimer form and email it back to us, so we can log your complaint.

Please then send back your goods to Busy B Returns, 11 Gayfield Street, Edinburgh, EH1 3NR and we’ll also refund your postage (up to and including a 2nd class recorded service).

Just pop a short note in saying why you are returning it and make sure your name and order number are also on the note. Alternatively, please send a photo of the damaged item along with your order number to info@busyb.co.uk

If you purchased it from another retailer, your buying contract is with them, so we’d recommend getting in touch with the retailer in the first instance.

Busy B will only issue a refund once we’ve received the faulty goods. Please allow up to 7 working days, from the date received at Busy B, for the refund to be processed.