FAQ PAGE
If you have a query, below are some FAQ's. If your question has not been answered by one of the answers below, feel free to use the contact form to get in touch with Customer Service.Alternatively - you can phone the office on 0131 556 4394 Monday - Thursday 9am - 5pm and Friday 9-4.30pm.
My account status says the order is complete, but there's been no correspondence as to despatch dates, estimated delivery times and it has not arrived yet.
The completed status on your online order means that your order has been dispatched from our distribution centre. All our orders are sent via Royal Mail 2nd class and this is not a tracked service. For our UK customers - if you have not received your order within 10 working days, we ask you to contact your neighbours or local Royal Mail sorting office to check if a parcel is waiting for collection. If the parcel is not there, then please contact us using the contact form below. We’ll ask you to complete a non-receipt disclaimer form. Once the form has been completed, we’ll resend your order again or offer a full refund.
Very occasionally, unavoidable factors can delay the delivery of your order (e.g. high quantity of orders - especially in the run up to Christmas, hazardous weather or postal strikes), we do ask for your patience in these circumstances.
For our overseas customers - we ask you to wait until at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date. If you’ve not received your order within these working days, please contact your neighbours or local mail sorting office, to check if your parcel is waiting for collection. If the parcel is not there, then please contact us using the contact form below. We’ll then ask you to complete a non-receipt disclaimer form. Once the form has been completed, we’ll resend your order again or offer a full refund.
Can I upgrade my delivery method to a first class or courier service?
Yes you can, please call us at our office on 0131 556 4394 before placing your order to arrange. Please note once an order has been placed online, we’re unable to upgrade the delivery service.
Do you deliver overseas?
We deliver worldwide. Postage prices vary - please check your basket before placing your order.
The promotional code BB15 is not working
Please check that you are logged in as a new customer (your first Busy B order) and that you’re not trying to purchase any items that are included in a bundle offer. Our gift sets are already discounted, and are excluded from the BB15 promotion. Any further issues, please use the contact form below.
Specifics about a particular product
Our product specifications can be found under the product details on our website. If you can't find what you're looking for, please use the contact form below.
How do I return unsuitable items?
If you’ve received your product and have simply changed your mind, then we’ll happily issue a refund for goods returned. Please return the unsuitable item to Busy B, 11 Gayfield Street, Edinburgh, EH1 3NR. Just pop a short note saying why you are returning it and make sure your name and order number is also on the note. The product should also be in the original packaging. Please note in this instance, the customer is liable for the postage costs for returning the item. Once we receive the item at our office, we’ll process the refund within 14 days.
Do you offer exchanges?
We don't offer exchanges, so we’d ask that you return the unsuitable item (see above) and reorder the correct item from our website.
I have received a damaged product
If you ordered on the Busy B website, we’ll be more than happy to send you a replacement. To ensure that we can organise this as soon as possible, we ask you to complete a damaged goods disclaimer form and email it back to us, so we can log your complaint.
Please then send back your goods to Busy B Returns, 11 Gayfield Street, Edinburgh, EH1 3NR and we’ll also refund your postage (up to and including a 2nd class recorded service).
Just pop a short note in saying why you are returning it and make sure your name and order number are also on the note.
If you purchased it from another retailer, your buying contract is with them, so we’d recommend getting in touch with the retailer in the first instance.
Busy B will only issue a refund once we’ve received the faulty goods. Please allow up to 7 working days, from the date received at Busy B, for the refund to be processed.
*If you can not find an answer to your question here then please get in touch with us through our contact form*
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