FAQ PAGE
Please note our office will be closed from 3pm Monday 24 December until Thursday 3 January 2019 and we will not be able to answer phone calls during this period. A voicemail facility is available if you wish to leave a message – we will endeavour to reply as quickly as possible. If you have a query, below are some FAQ's. If your question has not been answered by one of the answers below, please use the contact form to get in touch with Customer Service.Deliveries during the festive period
My order has not been dispatched yet, when will it arrive?
During our sale period (20th December – 7th January) we receive a high volume of orders. Due to the holidays within our own organisation and our delivery partners, we are currently asking that up to two weeks is allowed for orders to arrive. All orders are sent via Royal Mail either 1st or 2nd class depending on selected method at checkout – these are not tracked services. Please note that we cannot guarantee that orders will be received within 1-2 working days of dispatch for first class and within 3-4 working days of dispatch for second class.
The item I want says ‘Not Available’ and I can’t add it to my basket, when will it be available again?
A small number of our items may be low in stock and due to the volume of orders being placed during our Christmas and sale periods, some items may go out of stock online. We cannot guarantee an item will become available again but we endeavour to update our stock levels as quickly as possible.
My delivery note says I should have received complimentary pencils with my order, but they’re missing? Our complimentary pencil offer is only available while stocks last, due to the high volume of orders over the busy Christmas and sale periods we cannot guarantee their availability.
My account status says the order is complete, but there's been no correspondence as to despatch dates, estimated delivery times and it has not arrived yet.
The completed status on your online order means that your order has been dispatched from our distribution centre. All our orders are sent via Royal Mail 1st or 2nd class depending on the method selected at checkout and this is not a tracked service.
Can I upgrade my delivery method to a courier/special delivery service?
Yes you can, please call us at our office on 0131 556 4394 before placing your order to arrange a quote for delivery. We can only accommodate these requests up to Friday 21st December at 2pm. Please note once an order has been placed online, we’re unable to upgrade the delivery service.
Do you deliver overseas?
We deliver worldwide. Postage prices vary - please check your basket before placing your order.
The promotional code BB15 is not working
Please check that you are logged in as a new customer (your first Busy B order) and that you’re not trying to purchase any items that are included in a bundle offer. Our gift sets are already discounted, and are excluded from the BB15 promotion. Any further issues, please use the contact form below. Sale items are excluded from the BB15 promotion.
Specifics about a particular product
Our product specifications can be found under the product details on our website. If you can't find what you're looking for, please use the contact form below.
How do I return unsuitable items?
If you’ve received your product and have simply changed your mind, then we’ll happily issue a refund for goods returned. Please return the unsuitable item to Busy B, 11 Gayfield Street, Edinburgh, EH1 3NR. Just pop a short note saying why you are returning it and make sure your name and order number is also on the note. The product should also be in the original packaging. Please note in this instance, the customer is liable for the postage costs for returning the item. Once we receive the item at our office, we’ll process the refund within 14 days.
Do you offer exchanges?
We don't offer exchanges, so we’d ask that you return the unsuitable item (see above) and reorder the correct item from our website.
I have received a damaged product
If you ordered on the Busy B website, we’ll be more than happy to send you a replacement. To ensure that we can organise this as soon as possible, we ask you to contact us so we can send you a damaged goods disclaimer form and email it back to us, so we can log your complaint.
Please then send back your goods to Busy B Returns, 11 Gayfield Street, Edinburgh, EH1 3NR and we’ll also refund your postage (up to and including a 2nd class recorded service).
Just pop a short note in saying why you are returning it and make sure your name and order number are also on the note. Alternatively, please send a photo of the damaged item along with your order number to info@busyb.co.uk
If you purchased it from another retailer, your buying contract is with them, so we’d recommend getting in touch with the retailer in the first instance.
Busy B will only issue a refund once we’ve received the faulty goods. Please allow up to 7 working days, from the date received at Busy B, for the refund to be processed.
*If you cannot find an answer to your question here then please get in touch with us through our contact form*
Get Updates
For latest updates on great new BusyB products competitions & offers, sign up for our newsletter.
Sign up nowTrade Login
If you’re interested in stocking our products in your shop, please visit our trade site
Access trade site
Loading...