Delivery and Returns

COVID-19 INFORMATION

We want to reassure everyone that we’re keeping a close eye on the requirements to best protect the business, our team and our customers as the COVID-19 updates unfold.


At present our website is operational, but with slight delays to delivery. This means it might take up to 10 working days for your order to reach you. Our customer service team are working from home and ready to give you the best assistance and our warehouse will continue to fulfil all orders. To contact us please email us at info@busyb.co.uk and we will get back to you.


We’d like to highlight that we cannot change a delivery address once an online order has been placed. This means if you place an order for delivery to a workplace that is now closed to allow working from home, we, unfortunately, cannot amend this address.


We really appreciate your support in this fast-moving situation, we will monitor it closely and we will keep you posted. We hope that you and your loved ones remain safe and healthy.


Stay safe - see you online!


Kerri B & the Busy B team x

Delivery & Returns

CUSTOMERS

DELIVERY

UK mainland orders over £15 have the option of free 2nd class untracked delivery. Please note the final order amount (including after any discounts) needs to be over £15 in order to qualify for free delivery. Orders placed usually take 2-3 working days to be dispatched*. Please note that we operate Monday to Friday so no orders are dispatched over the weekend (including Tracked 48 orders). Some orders may be packed and sent by our warehouse over the weekend but these will not be collected by Royal Mail until the next working day.

We also offer the Royal Mail Tracked 48 service for UK mainland orders only. This is a paid service and is not included as a free delivery option. Orders placed with this service will be delivered within 2 working days after the order is dispatched. This service includes tracking information.

For overseas (and UK orders under £15) delivery will be charged dependent on weight. Delivery charges are shown in the shopping basket and checkout at the time of making the order and vary according to destination and weight of goods ordered.

When free delivery is offered this can only be applicable to UK customers. Ireland, Channel Islands and overseas customers will be charged the appropriate carriage depending on the weight and destination.

Please note that orders placed after 12pm will be dispatched the next working day (including tracked orders). Orders should arrive within 3-4 working days of dispatch, unless the Tracked 48 Service has been selected. Please note that dispatch will usually take 2-3 working days.

All orders are sent via Royal Mail 2nd class, unless the Tracked 48 service has been selected. Please note Royal Mail 2nd class is not a tracked service and we can not guarantee that orders will be received within 3-4 working days of dispatch for second class. If you have not received your order within 10 working days (Royal Mail’s policy - http://www.royalmail.com/personal/help-and-support/available-compensation-for-lost-items), please contact your neighbours or local Royal Mail sorting office, in the first instance, to see if a parcel is waiting for collection, as sometimes they forget to leave a card. If the parcel is not there, then please contact us. Very occasionally, unavoidable factors can delay delivery of your order (e.g. high quantity of orders - especially on the run-up to Christmas, hazardous weather, or postal strikes) we do ask for your patience.

For overseas delivery, we ask you to wait until at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date.

RETURNS

Amid these challenging times, we're asking if you would like to return any online orders over the next while, please contact us first via email at info@busyb.co.uk so we can advise you on how best to return goods to us.

Busy B will be happy to refund or replace any goods which are faulty or arrive damaged. You must inform us in writing within 14 days of receiving the faulty/damaged goods if your intention is to return it/them. You will be asked to complete a Faulty Goods Form and to return the faulty/damaged goods to 11 Gayfield Street, Edinburgh, EH1 3NR. Busy B will refund the postage on any faulty/damaged goods (up to and including a 2nd class recorded service by Royal Mail). If your return is too large to send by Royal Mail 2nd class recorded then please contact us to arrange an alternative. Busy B will only issue the refund once the completed form and faulty/damaged goods have been received. During busy times, it can take up to 14 days from the date of receipt.

Busy B will be happy to refund monies for any goods which are unsuitable but cannot refund the cost of the postage. You must inform us in writing within 14 days of receiving the unsuitable goods if your intention is to return it/them. Please send unsuitable goods to 11 Gayfield Street, Edinburgh, EH1 3NR. Any unsuitable goods must be returned in their original packaging and in their original condition. All monies will be refunded within 14 days of receipt. We do not offer exchanges and ask that you order replacement goods on our website.

TRADE CUSTOMERS

DELIVERY

Delivery will be made within 2-3 working days for all straight forward deliveries in UK mainland only. Deliveries outside the UK mainland will depend on destination. Any orders requiring labelling or any special requirements may take longer. Busy B will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.

RETURNS

Busy B do not operate a sale or return policy.

ORDERS/CARRIAGE

£100 carriage paid offer is valid on all full-priced products. Minimum order is £100 net of VAT. Valid online only for UK Mainland customers. Not valid in conjunction with any other offer. A carriage paid phone order is £200 net of VAT. Carriage will be charged at £12.50 for orders under £200.

LABELLING

The cost of supplying and labelling products is £0.20 per unit.