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Delivery and Returns
UK orders over £15 will be delivered free of charge (unfortunately we are unable to offer this service for deliveries outside the UK).
For overseas (and UK orders under £15) delivery will be charged dependent on weight. Delivery charges are shown in the shopping basket and checkout at the time of making the order and vary according to destination and weight of goods ordered. Orders will be dispatched within 2-3 working days by Royal Mail.
When free delivery is offered this can only be applicable to UK customers. Ireland, Channel Islands and overseas customers will be charged the appropriate carriage depending on the weight and destination.
All orders are sent via Royal Mail 2nd class – this is not a tracked service. If you have not received your order within 10 working days (Royal Mail’s policy - http://www.royalmail.com/personal/help-and-support/available-compensation-for-lost-items), please contact your neighbours or local Royal Mail sorting office, in the first instance, to see if a parcel is waiting for collection, as sometimes they forget to leave a card. If the parcel is not there, then please contact us. If your order does not appear within 10 working days, then we will dispatch the order again or offer a full refund. Very occasionally, unavoidable factors can delay delivery of your order (e.g. high quantity of orders - especially on the run up to Christmas, hazardous weather, or postal strikes) we do ask for your patience.
For overseas delivery, we ask you to wait until at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date.
Busy B will be happy to refund or replace any goods which are faulty or arrive damaged. You must inform us in writing within 14 days of receiving the faulty/damaged goods, if your intention is to return it/them. You will be asked to complete a Faulty Goods Form and to return the faulty/damaged goods to 11 Gayfield Street, Edinburgh, EH1 3NR. Busy B will refund the postage on any faulty/damaged goods (up to and including a 2nd class recorded service by Royal Mail). If your return is too large to send by Royal Mail 2nd class recorded then please contact us to arrange an alternative. Busy B will only issue the refund once the completed form and faulty/damaged goods have been received. During busy times, it can take up to 14 days from the date of receipt.
Busy B will be happy to refund monies for any goods which are unsuitable, but cannot refund the cost of the postage. You must inform us in writing within 14 days of receiving the unsuitable goods, if your intention is to return it/them. Please send unsuitable goods to 11 Gayfield Street, Edinburgh, EH1 3NR. Any unsuitable goods, must be returned in their original packaging and in their original condition. All monies will be refunded within 14 days of receipt. We do not offer exchanges and ask that you order replacement goods on our website.
Delivery will be made within 2-3 working days for all straight forward deliveries in UK mainland only. Deliveries outside UK mainland will depend on destination. Any orders requiring labelling or any special requirements may take longer. Busy B will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.
Busy B do not operate a sale or return policy.
£120 carriage paid offer is valid on all full-priced products. Minimum order is £120 net of VAT. Valid online only. Not valid in conjunction with any other offer. A carriage paid phone order is £200 net of VAT. Carriage will be charged at £12.50 for orders under £200.
The cost of supplying and labelling products is £0.20 per unit.
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