Delivery and Returns
Delivery & Returns
*At present our website is operational, but with slight delays to dispatch. This means it might take our warehouse teams a few extra days to dispatch your order. Once orders are picked up by Royal Mail, they will be delivered within the usual Royal Mail timescales for 2nd Class post.
*For a limited time only we're offering free delivery on UK orders over £15! Starting 26th Feb 2020*
UK orders over £20 will be delivered free of charge (unfortunately we are unable to offer this service for deliveries outside the UK). Orders placed usually take 2-3 working days to be dispatched* Please note that we operate Monday to Friday and so no orders are dispatched over the weekend.
For overseas (and UK orders under £20) delivery will be charged dependent on weight. Delivery charges are shown in the shopping basket and checkout at the time of making the order and vary according to destination and weight of goods ordered.
When free delivery is offered this can only be applicable to UK customers. Ireland, Channel Islands and overseas customers will be charged the appropriate carriage depending on the weight and destination.
Orders placed with first class delivery before 12pm should arrive within 1-2 working days of dispatch. Please note that orders placed after 12pm will be dispatched the next working day. Orders placed with second class delivery should arrive within 3-4 working days of dispatch. Please note that dispatch will usually take 2-3 working days.
All orders are sent via Royal Mail either 1st or 2nd class depending on the selected method at checkout – these are not tracked services. Please note that we can not guarantee that orders will be received within 1-2 working days of dispatch for first-class and within 3-4 working days of dispatch for second class. If you have not received your order within 10 working days (Royal Mail’s policy -http://www.royalmail.com/personal/help-and-support/available-compensation-for-lost-items), please contact your neighbours or local Royal Mail sorting office, in the first instance, to see if a parcel is waiting for collection, as sometimes they forget to leave a card. If the parcel is not there, then please contact us. If your order does not appear within 10 working days, then we will dispatch the order again or offer a full refund. Very occasionally, unavoidable factors can delay delivery of your order (e.g. high quantity of orders - especially on the run-up to Christmas, hazardous weather, or postal strikes) we do ask for your patience.
For overseas delivery, we ask you to wait until at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date.
Amid these challenging times, we're asking if you would like to return any online orders over the next while, please contact us first via email at firstname.lastname@example.org so we can advise you on how best to return goods to us.
Busy B will be happy to refund or replace any goods which are faulty or arrive damaged. You must inform us in writing within 14 days of receiving the faulty/damaged goods if your intention is to return it/them. You will be asked to complete a Faulty Goods Form and to return the faulty/damaged goods to 11 Gayfield Street, Edinburgh, EH1 3NR. Busy B will refund the postage on any faulty/damaged goods (up to and including a 2nd class recorded service by Royal Mail). If your return is too large to send by Royal Mail 2nd class recorded then please contact us to arrange an alternative. Busy B will only issue the refund once the completed form and faulty/damaged goods have been received. During busy times, it can take up to 14 days from the date of receipt.
Busy B will be happy to refund monies for any goods which are unsuitable but cannot refund the cost of the postage. You must inform us in writing within 14 days of receiving the unsuitable goods if your intention is to return it/them. Please send unsuitable goods to 11 Gayfield Street, Edinburgh, EH1 3NR. Any unsuitable goods must be returned in their original packaging and in their original condition. All monies will be refunded within 14 days of receipt. We do not offer exchanges and ask that you order replacement goods on our website.
Delivery will be made within 2-3 working days for all straight forward deliveries in UK mainland only. Deliveries outside the UK mainland will depend on destination. Any orders requiring labelling or any special requirements may take longer. Busy B will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.
Busy B do not operate a sale or return policy.
£120 carriage paid offer is valid on all full-priced products. Minimum order is £120 net of VAT. Valid online only for UK Mainland customers. Not valid in conjunction with any other offer. A carriage paid phone order is £200 net of VAT. Carriage will be charged at £12.50 for orders under £200.
The cost of supplying and labelling products is £0.20 per unit.